Customer Service

She Complete
3712 N. Broadway #644
Chicago, IL 60613
ph: 773-832-1501
toll free: 877-832-7720
fax: 773-832-1898

Order Processing

Orders placed Monday through Friday are processed and shipped within 2-3 days. Orders placed on Saturday and Sunday will be processed and shipped the following week. Orders are not processed on major holidays. 

Payment Options

We accept VISA, MasterCard and American Express. Please make sure to enter your exact billing information: first and last names, middle initial, billing address, credit card number and expiration date. All American Express users must insert the 4-digit code on the front of your credit card; your order will not be processed without it.

Sales Tax

All Illinois residents are required to pay 9% sales tax on all She Complete purchases.

Shipping and Handling

UPS Ground is our standard service. For faster shipping, you can chose UPS 2nd Day Air. For International shipping, please email us for rates, or call: 773-832-1501.

Returns and Exchanges

All items must be returned in new, unused condition within 10 days of the delivery date for a credit card refund or She Complete exchange. When returning or exchanging items, please include the original packing slip, noting the product to be returned/exchanged and listing any items that should be sent in return. Unfortunately, we are unable to refund shipping and handling costs. We will refund your credit card for any item that is received damaged.

Gift Wrapping

We want to make sending a gift as easy as possible. You may have your order wrapped in lavender tissue, a white box, and topped with a purple ribbon at no additional charge. Please note what you would like wrapped in the "Gift Message" area during checkout. Also, feel free to include a personalized note to the gift’s recipient in the same message area.

Gift Certificates & Promotional Codes

She Complete gift certificates & promotional codes are redeemed during the ordering process before checkout. Simply insert your code information in the box labeled “Coupon”. Your gift certificate or discount will be factored into your final order upon checkout, and will be reflected in your order summary.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the “shopping bag” link in the page header.

Privacy Statement

She Complete is committed to protecting the privacy of our customers. By shopping at SheComplete.com, you supply us with various information about yourself, such as: a billing address, phone number, shipping address, credit card information and other contact information. This information will be used by She Complete only; we do not sell, license or give your information to anyone. We encourage you to sign-up for our mailing list. These letters provide you with advanced notice of sales, new merchandise, and other She Complete related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe. Protecting your information is our highest priority. We use several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.